Wagga Plumber: 4 vital tips for finding the best plumbing services

There are so many benefits to taking your time and doing your research to find a great Wagga plumber. Doing so helps ensure you will find a business that provides a reliable service and quality workmanship for all your plumbing needs.

When you hire a professional you can trust, you’ll get peace of mind knowing you’ll receive a quality plumbing service and good value for your money. A great plumber will also ensure that your experience with them is as smooth and stress-free as possible.

Not sure where to start looking for an experienced, locally-owned Wagga plumber? Here are four tips on what to look out for when searching for plumbers in Wagga:

1. Fully Licensed and Insured

Fully licenced Plumber

There are some things you shouldn’t compromise on when it comes to hiring a Wagga plumber. Plumbers should be fully licenced, with no exceptions. They will almost always state their qualifications and certifications plainly on their website (and can provide evidence if you ask).

Otherwise, there are resources online that can help you verify this information, such as the Service NSW website. If you choose an unlicensed plumber, you may end up with someone that doesn’t have extensive experience and probably does shoddy work, costing you a lot more in the long run and requiring future work.

Public Liability Insurance

Before hiring a plumber, you should also ask for proof of their insurance. You’re completely within your rights to ask this question.

Having public liability insurance demonstrates that a business is trustworthy, reputable, and responsible. It’s also a legal requirement, as it ensures financial protection against both damage to your property and any persons involved.

The above applies to both residential plumbing and commercial plumbing services.

2. They’re Transparent About Pricing

Have you ever been left feeling confused about how much plumbing services will cost until you receive the bill? This unfortunate occurrence is not indicative of a professional business that cares about its customers.

If a plumber isn’t giving you any straight answers about pricing, there’s a possibility that you could end up with a rude shock when you receive the bill.

That being said, no plumbing work is exactly the same, so it’s perfectly normal for a business not to list fees on its website. When you begin discussing the plumbing job you need to be done, ask for a cost estimate.

If they can’t offer that, they should at least provide more details about how they calculate their prices. If they don’t, you may want to look for help for your plumbing works elsewhere.

3. They Have Positive Customer Reviews

If a plumbing business doesn’t have positive customer testimonials on its website or anywhere else online, that’s probably a sign that past customers don’t have anything positive to say.

When choosing a Wagga plumber, you ideally want one that was either recommended to you by a friend or has at least some glowing reviews. Since reviews on their website can be curated (i.e. written by them – yes some people do that), you should also check for customer reviews on other platforms such as Facebook and Google.

It’s important to note, however, that some businesses use purchased or fake reviews to try and boost their reputation. There are a few ways to distinguish between fake and genuine reviews.

Reviews or feedback from real customers will likely come from people with both their first and last names listed. They will often include a profile picture too. The review itself should also have some detail in it, rather than being a generic compliment about the plumber simply providing a great service.

Also, it will typically list the specific plumbing and gas fitting services that were completed. Such as; gas installations, clearing out blocked drains, installing hot water systems, performing full bathroom renovations, and so on.

4. They Display Professionalism

You don’t want to hire an inexperienced plumber who doesn’t know how to meet deadlines, doesn’t provide a reliable service, or doesn’t communicate well with their customers.

Thankfully, there are ways of determining whether or not a plumbing business is as professional or dedicated as they seem.

Good communication

A quality plumber will exude professionalism via good communication. They should return your calls or messages promptly. They should also speak to you respectfully and write in full sentences, rather than giving responses that are vague, curt, or inappropriate in any way.

Proper Credentials

As discussed above, when choosing a Wagga Plumber, a reputable plumber will have, and happily show you their licence and adequate insurance.

Respectful and reliable customer service

A quality plumber will always be respectful and reliable. If you haven’t hired them before, you won’t know if they have these qualities beforehand, but taking time to read through their website and reviews for example, will help ensure you find a plumber who adheres to high standards of customer service such as:

• Tidying up after themselves and treating your home or business with the respect it deserves.
• They show up to your job promptly. And, if an emergency comes up preventing them from arriving as planned, they will call to let you know.
• Completing the work in a timely manner to minimise any disruptions to your work or home as best possible.
• Good communication from the beginning to the end of the job.

Appropriate pricing

There are various pricing methods depending on the job but here are some key points to keep in mind:

• Nothing gives people more anxiety than not knowing what the total cost of a bill will be. So, when obtaining quotes, if you can get an upfront price, ask for it.
• Fixed pricing isn’t always possible for every job. In those cases, they should at least give you an estimate and explain any extra costs you may need to pay.
• Be wary of dealing with plumbers who ask for full payment upfront. Depending on the cost of the plumbing job, it should either be paid on completion or via milestones.

Options

A good plumber never pressures a customer into a decision. Instead, they will provide all options available, i.e. repair, replacement, or upgrade. They will give you all the information to decide for yourself what suits your needs and budget.

Pros last

A good indication of a professional service is one that has been around for a decent amount of time. If they have, they’re obviously doing things right. This doesn’t mean that a new business won’t provide a quality service too, but the former is just another helpful key indicator.

Great Plumbing Website

Their website is a helpful indicator of what sort of business you’re dealing with. If it’s informative, user-friendly and updated regularly, that’s a great sign. It demonstrates that the business has invested time, money, and effort into it because they value its customers, is passionate about what they do and aims to provide a professional service.

Pete’s Plumbing Solutions: Hire a Wagga Plumber You Can Rely On

Since beginning his plumbing career in 2002 and founding Pete’s Plumbing Solutions in 2010, Pete has over 20 years of experience in the plumbing industry. He offers professional, prompt, and reliable plumbing services to people across Wagga and the Riverina.

As a fully licensed and insured family business, our customers trust us to perform a variety of plumbing services, for all your plumbing needs including:

• Bathroom renovations
• Blocked pipes, burst pipes and blocked drains
• General plumbing maintenance
• Natural gas fitting services
• Emergency plumbing services
• Leaking taps and leaking toilet repairs
• New homes plumbing services
• Installation of hot water systems
• Residential plumbing and commercial plumbing services
• And much more.

At Pete’s Plumbing Solutions, you can rely on our team of professionals to deliver top-notch results for your plumbing needs. Our customer-focused service can provide expert plumbing maintenance, repairs, and installs that will surpass your expectations.

You can learn more about what sets Pete’s Plumbing Solutions apart by consulting our about us page or reading more of our helpful blog posts.